Order Processing & Cut-Off Time

Orders are processed according to our daily cut-off schedule to ensure timely fulfillment and accurate order handling.

• Cut-Off Time: 5:00 PM (EST)
• Processing Days: Monday – Friday (excluding public holidays)

Orders placed before the cut-off time on a business day will be processed the same day. Orders placed after 5:00 PM EST, on weekends, or on holidays will be processed on the next business day.

Handling Time

Handling Time: 1 business day

Handling time refers to the period between order confirmation and shipment. This includes order verification, quality checks, packaging, and preparation for carrier pickup. While most orders are processed within one business day, delays may occur during high-volume periods.

Shipping Rates

We offer straightforward and transparent shipping pricing for all eligible orders.

Flat Rate Shipping: $6.99 per order

Shipping fees are clearly displayed at checkout before payment is completed. No additional shipping charges will be added after checkout unless otherwise stated.

Delivery Services & Carriers

Orders are shipped using reputable national carriers selected based on destination and logistical efficiency.

• USPS (United States Postal Service)
• UPS
• FedEx

Carrier selection is determined automatically. Customers cannot request a specific carrier unless the option is explicitly provided during checkout.

Estimated Transit Time

Transit Time: 2–6 business days

Transit time begins once the package has been shipped and handed over to the carrier. Transit times are estimates and may vary based on destination, weather conditions, carrier performance, and peak shipping seasons.

Delivery Schedule

• Delivery Days: Monday – Saturday
• Delivery Hours: 8:00 AM – 7:00 PM (EST)

Actual delivery times may vary depending on carrier routing and local delivery conditions.

Tracking Information

Once your order ships, a confirmation email containing tracking information will be sent to the email address provided at checkout. Tracking updates may take up to 24 hours to appear after the carrier receives the package.

Customers are responsible for monitoring tracking updates and ensuring availability to receive their delivery.

Shipping Address Responsibility

Customers must provide accurate and complete shipping information at checkout. We are not responsible for delays, losses, or returned packages caused by incorrect or incomplete addresses.

Shipping Delays

While we strive to meet estimated delivery timelines, shipping delays may occur due to factors beyond our control, including carrier disruptions, weather events, holidays, or high-volume shipping periods.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact our support team within 7 days of the expected delivery date. We will review the issue and work with the carrier when applicable.

Customer Support

For any shipping-related questions or concerns, please contact us at:
Email: support@singaporelandsales.com