Order Processing Timeline

Orders begin processing shortly after they are placed to ensure timely fulfillment. Processing may include payment verification, inventory checks, and preparation for shipment.

Because of this rapid processing, cancellation or change requests must be submitted as soon as possible.

Order Cancellation Requests

Customers may request to cancel an order before it has been processed or shipped.

• Cancellation requests must be submitted promptly after placing the order
• Once an order has entered processing, cancellation may no longer be possible
• Orders that have already shipped cannot be canceled

If a cancellation request is approved, any payment received will be refunded according to our refund policy.

Order Change Requests

Requests to modify an order (such as changing items, quantities, sizes, colors, or shipping information) must be submitted before the order is processed.

• Changes are not guaranteed and depend on order status
• Once processing begins, modifications may not be possible
• Changes after shipment cannot be accommodated

Approved changes may result in adjustments to pricing, taxes, or delivery timelines.

Address Changes

Customers are responsible for providing accurate shipping information at checkout. Address change requests must be submitted immediately after placing an order.

Once an order has shipped, we cannot change the delivery address.

Orders Already Shipped

Orders that have already been shipped cannot be canceled or modified.

If you no longer wish to keep the item after delivery, you may initiate a return in accordance with our Return & Refund Policy.

Refunds for Canceled Orders

Approved cancellations will be refunded to the original payment method used at checkout.

Refund processing times may vary depending on your payment provider.

No Guarantee of Cancellation or Changes

While we make reasonable efforts to accommodate cancellation or modification requests, we cannot guarantee that all requests can be fulfilled due to operational or logistical constraints.

How to Submit a Request

To request an order cancellation or change, please contact our customer support team as soon as possible and include your order number and request details.

Requests submitted without sufficient information may be delayed or denied.

Customer Responsibility

Customers are responsible for reviewing order details carefully before completing checkout. We are not responsible for errors caused by incorrect information provided by the customer.

Policy Limitations

This policy applies only to standard retail orders placed through our website. Special orders, bulk purchases, or promotional items may be subject to different cancellation or modification terms.

Policy Updates

We reserve the right to update or modify this Cancel / Change Order Policy at any time. Changes will apply to orders placed after the update date and will be posted on this page.

Contact Information

For cancellation or order change inquiries, please contact us at:
Email: support@singaporelandsales.com