Modify or Cancel Order

At Singaporelandsales, our mission is to provide high-quality products and a seamless shopping experience built on trust, transparency, and care. Every order is thoroughly checked and fulfilled with attention to detail. If any issues occur, our team responds promptly and fairly to ensure a smooth resolution.

Order Changes & Cancellations

Please review all order details (size, color, quantity) carefully before completing checkout.

  • Orders may be canceled within 24 hours of purchase and are subject to a 10% cancellation fee.

  • Once an order has been processed or shipped, we are unable to cancel it.

To request an order cancellation, email support@singaporelandsales.com with your order number for faster assistance.

Exchanges

We do not currently support direct exchanges for size or color.

  • If you selected the wrong size or style, you may cancel your order within 24 hours and place a new order.

  • If you need help choosing the right size, style, or fit, our support team is happy to guide you before checkout.

Returns & Refunds

You may request a return within 120 days of receiving your order. After this period, all sales are considered final.

Eligible for Return:

  • Items that arrived damaged or defective

  • Incorrect products received

  • Products that differ significantly from their online description

Not Eligible for Return:

  • Items that have been used, washed, or altered

  • Minor imperfections (e.g., loose threads, light color variations)

  • Products missing original packaging or tags

  • Damage caused by misuse or improper handling, not by Singaporelandsales

How to Request a Refund

To begin a return or refund request, please email support@singaporelandsales.com with the following:

  • Your order number

  • Photos or videos clearly showing the issue

  • Proof of purchase

  • Shipping receipt (if applicable)

⚠️ Please do not return any items without prior authorization.
Unauthorized returns will not be accepted or processed.

Refund Processing

  • Refunds are issued within 7 business days after we receive and inspect the returned item.

  • You will receive a confirmation email once your refund has been processed.

  • Refunds include the original shipping costs (when applicable).

If your refund has not appeared after 10–15 business days, please contact your payment provider for additional assistance.