Ordering & Account

How do I place an order?

To place an order, browse our products, add items to your cart, and complete checkout by providing your shipping and payment information.

Can I change or cancel my order?

Order changes or cancellations may be possible before processing begins. Please review our Cancel / Change Order Policy for full details.

Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1 business day. Delivery usually takes 2–6 business days depending on location. For full details, visit our Shipping Information.

Which carriers do you use?

We ship using trusted carriers such as USPS, UPS, and FedEx. Tracking information is provided once your order ships.

Returns & Refunds

What is your return policy?

We offer a 30-day return window. Refunds are processed within 10 business days after approval. Please review our Return & Refund Policy for eligibility requirements.

How do I request a refund?

Contact our support team with your order number and reason for return. Refunds are issued to the original payment method.

Payments & Billing

What payment methods are accepted?

We accept PayPal and major credit or debit cards. PayPal is recommended for enhanced security. More details are available on our Payment Methods page.

Is my payment information secure?

Yes. All transactions are processed using secure, PCI-compliant payment gateways and SSL encryption.

Privacy & Cookies

How do you protect my personal information?

We collect and use personal information in accordance with our Privacy Policy.

Do you use cookies?

Yes. Cookies help improve site functionality and user experience. Learn more by reviewing our Cookie Policy.

Intellectual Property & DMCA

How do I report copyright infringement?

If you believe content on our website infringes your intellectual property rights, please submit a claim through our DMCA Policy or Intellectual Property Claim page.

Website Use & Legal

What terms apply when using this website?

Use of our website is governed by our Terms & Conditions and Disclaimer.

Contact Support

If you need further assistance or have questions not covered in this Help Center, please contact us at:
Email:  support@singaporelandsales.com