Cancel/Change Order

Last Updated: April 2024

At Singaporelandsales, we understand that customers may occasionally need to modify or cancel an order after it has been placed. This Cancel / Change Order Policy outlines the conditions, timeframes, and procedures for requesting order changes or cancellations.

Our goal is to provide a clear and efficient process while maintaining fast order fulfillment for all customers.

1. Order Processing Overview

To ensure timely delivery, all orders are processed quickly after they are placed.

• Processing Time: 1 business day
• Business Days: Monday – Friday
• Order Cut-Off Time: 5:00 PM (EST)

Orders placed after the cut-off time or on weekends/holidays will be processed on the next business day.

Because of this rapid processing system, the window for making changes or cancellations is limited.

2. Cancellation Policy

2.1 When Cancellation Is Allowed

You may request to cancel your order only if it has not yet been processed or shipped.

• Cancellation requests must be submitted as soon as possible after placing the order
• Once the order enters processing or has been shipped, it can no longer be canceled

2.2 After Shipment

If your order has already been shipped:

• Cancellation is no longer possible
• You must follow our Return & Refund Policy after receiving the item

3. Order Change Policy

We allow limited changes to orders under specific conditions.

3.1 Eligible Changes

You may request the following modifications before your order is processed:

• Shipping address correction
• Product size or variant changes (if applicable)
• Quantity adjustments
• Contact information updates

3.2 Restrictions

Changes cannot be made if:

• The order has already been processed
• The order has been shipped
• The requested item is out of stock

4. How to Request a Cancellation or Change

To request a cancellation or modification, please contact us immediately with the following details:

• Order number
• Full name used at checkout
• Description of the requested change or cancellation

Contact Information

• Email: support@singaporelandsales.com
• Support Hours:
• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

We aim to respond to all requests within 24 hours during business days.

5. Approval Process

All cancellation and change requests are subject to review and approval.

Possible Outcomes

We will notify you via email once your request has been reviewed and processed.

6. Refunds for Canceled Orders

If your cancellation request is approved:

• A full refund will be issued
• Refunds are processed to the original payment method
• Processing time may vary depending on your payment provider

If the order cannot be canceled, you may still be eligible for a return after delivery.

7. Address Accuracy Responsibility

Customers are responsible for providing accurate shipping information at checkout.

• Incorrect or incomplete addresses may result in delivery issues
• We are not responsible for orders shipped to incorrectly provided addresses
• Additional fees may apply for reshipping

If you notice an error, contact us immediately before the order is processed.

8. Duplicate or Accidental Orders

If you accidentally place multiple orders:

• Contact us immediately with the relevant order numbers
• We will attempt to cancel duplicate orders if they have not been processed

Once processed, duplicate orders must follow the return procedure.

9. Fraud Prevention & Order Review

For security purposes, some orders may be temporarily held for verification.

We reserve the right to:

• Cancel orders suspected of fraud
• Request additional verification before processing
• Refuse service in cases of suspicious activity

If an order is canceled by us, a full refund will be issued.

10. High-Demand & Peak Periods

During high-demand periods (e.g., promotions, holidays):

• Orders may be processed more quickly than usual
• The window for cancellation or modification may be significantly shorter

We strongly recommend reviewing your order carefully before completing checkout.

11. Limitations of Responsibility

Singaporelandsales is not responsible for:

• Inability to cancel or modify orders after processing
• Customer errors in order details
• Delays caused by late change requests

Our systems are designed to prioritize fast fulfillment, which may limit flexibility after purchase.

12. Summary of Key Information

13. Commitment to Efficient Service

At Singaporelandsales, we balance operational efficiency with customer flexibility. While our fast processing system helps ensure quick delivery, we also strive to accommodate customer requests whenever possible within the allowed timeframe.

We encourage customers to carefully review all order details before confirming their purchase to avoid the need for changes.

If you need assistance, please contact our support team as soon as possible. We are here to help ensure your shopping experience is smooth and reliable.